Scaled Thinking

The respective “flight altitude” with which you consider an aspect of your service design is also decisive. Who doesn’t know this: You come to a kick-off meeting and the CEO gives a monologue about how important the project is and that we absolutely need an…

Lean Service Design Cycle

Welcome to the start of our series in which we would like to introduce you to the Lean Service Design Framework in all its facets. We will discuss the most important canvases, explain their objectives and strengths, as well as theoretical background information on important…

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Was ist Lean Service Design?

Lean Service Design (LSD) ist ein systematisches und sehr flexibles Werkzeug für multidisziplinäre Teams, die Services oder Produkte entwickeln. Es beruht auf der langjährigen Erfahrung aus dutzenden Service Design Projekten, die wir geleitet und begleitet haben. Rein praktisch baut LSD auf einer Serie von Canvases auf,…